Privacy policy

Who are we?

Our website address is: www.urgencedentairedemontreal.com

Personal Data Collection

Personal Information Collected

In order to benefit from customized services from Urgence Dentaire de Montréal, that are accessible on digital platforms, you must provide certain information, in the form of digital tokens, that will be used for identification purposes; otherwise, we will not be able to offer you the services in question. Some personal data is also collected to offer you certain services.  

What type of personal information do you collect and why?

In order to benefit from Urgence Dentaire de Montréal‘s personalized services available on our digital platform, you must provide us with certain information that will serve to identify you and confirm your identity, without which we are unable to offer you the services in question. We also collect personal information in order to provide you with certain services. If you contact Urgence Dentaire de Montréal by e-mail, you must provide your information and write your message in the space provided in the electronic form accessible on the Contact Us, Book an Appointment and Satisfaction Survey pages. (https://www.urgencedentairedemontreal.com/information/prendre-un-rendez-vous/; https://www.urgencedentairedemontreal.com/information/sondage-de-satisfaction/). Whether by telephone, e-mail or message sent via our Site, we may collect :

• your last name
• your first name
• your e-mail adress
• your phone number
• the content of your messages
• any other information that you communicate with us

We only collect personal information that is necessary for these intended purposes. In addition, when we collect your personal information, we specify the intended uses. For example, you may read the Cookies section to find out more on the type of personal information we collect when you visit our website and how we use this data. In addition, when we collect your personal information, we specify the intended uses intended uses. For example, you can read the privacy policy page of our Web site to learn more about the type of personal information we collect when you browse our website and how we use this data.  

Automatic Exchange of Information

For all the navigation features on Urgence Dentaire de Montréal’s website (under the domain name https://www.urgencedentairedemontreal.com/) to be fully functional, your computer and the server of the website exchange certain technical information. This information is fragmented and cannot be used to identify you.

Cookies are small text files which are downloaded when you view certain pages of a website and saved on the memory of the device you are using.

Cookies are used to update and optimize our websites according to your usage and needs. Urgence Dentaire de Montréal and its suppliers rely on Google Analytics to analyze the usage of Urgence Dentaire de Montréal’s digital platform for statistic and website improvement purposes. The following information is collected via cookies:

• IP address;
• Internet service supplier;
• Date and hour of the start and end of the visit;
• Browser language setting;
• Region or municipality determined by the IP address
• Browser type and version;
• Operating system type and version;
• Device type and model (phone, tablet or computer);
• Previously visited website’s domain;
• Address of pages visited on Urgence Dentaire de Montréal’s website;
• Activities (i.e.: clicks, screen scrolling) on Urgence Dentaire de Montréal’s website;
• Origin point (banner, email, social media, printed publication, advertiser website) of your visit;
• Screen resolution of the device you are using.

This information can also be used by Urgence Dentaire de Montréal and its suppliers to create, improve or market products and services. The information is collected and retained by Google on servers that may be located outside of Canada. However, the information is not shared with external parties by Urgence Dentaire de Montréal unless in limited circumstances described in the You may manage cookies section.

If you intend to, you may prevent Google from collecting data related to your usage of Urgence Dentaire de Montréal’s website by downloading the Google Analytics Opt-out Browser Add-on.  

Cookies

Cookies are small text files saved on your computer or mobile device. They contain information on the browser you use and the pages you have visited. You may, at any time, delete or deactivate cookies from your browser.  

What Is the Purpose of Cookies?

Cookies are commonly used by websites. They are used to accomplish various functions and distinguish themselves by their different roles.

To manage cookies in general on a specific browser, visit the following pages:

• Delete and manage cookies in Internet Explorer^®
• Manage cookies and website data in Safari^® on Mac
• Activate or deactivate cookies in Chrome^®
• Authorize and block cookies in Firefox^®
• How to clear browser cache/history/cookies in Opera^®

You can also manage cookies by modifying the settings on your smartphone:

• Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
• Delete your history and activity on your Android

Your choices are valid for a maximum timeframe of 30 days. Note that the management of these cookies is associated with the browser and the device you are using at that time. If you are using another device or another browser for your following visit, the banner used to manage your cookies preferences will reappear.  

Functional Cookies (Mandatory)

These cookies are essential for the proper functioning of our website, this is why you cannot delete them.

They allow you to:

• Use the main features of the website and to safeguard it;
• Implement safety measures;

The following information is therefore collected:

• Browser language
• Browser type and version;
• Operating system type and version;
• Device type and model (phone, tablet or computer);
• Screen resolution of the device you are using.

Statistic Cookies

These cookies allow us to know the usage of our sites and their performance, to establish usage statistics and determine the access and usage rates of the various elements of our sites (sections, visited content, paths). These elements will allow us to improve the relevance and ergonomics of our services to better meet your needs.

The following information will be collected:

• IP address;
• Geographical location (region derived from your IP address);
• Internet service supplier;
• Date and hour of the start and end of the visit;
• Previously visited website domain;
• Address of the pages visited on Urgence Dentaire de Montréal’s websites;
• Activities (i.e., clicks, screen scrolling) on Urgence Dentaire de Montréal’s websites;
• Origin point (banner, email, social media, printed publication, advertiser website) of your visit;
• Your searches using the integrated search tool on our websites.

Content embedded from other websites

The items in this website may include embedded content from other websites such as: videos, images, articles and more. The content embedded from other websites functions the same way it would if the user visited that other website.

These websites could collect data on you, use cookies, install third-party tracking tools or monitor your interactions using this embedded content while connected to their website and if you have an account with them. The content of these websites, the links they provide, the changes made on them, as well as the products or services offered on these external sites are in no way approved, controlled or authorized by Urgence Dentaire de Montréal. Urgence Dentaire de Montréal cannot be held responsible for the following:

• The content, products or services posted on third-party websites;
• The presence of non-authorized hyperlinks on its digital platforms;
• The contamination by computer viruses resulting from the use of third-party sites or the weak protection of data in these websites;
• The collection of your personal data as well as their usage and their communication on these sites.

Urgence Dentaire de Montréal can, at any given moment, modify, add or delete the hyperlinks posted on its website.

Whom do we share your data with?

Your data will be shared with:

• Our web and marketing services provider
• Government agencies (SAAQ, RAMQ, etc…)
• Inssurances companies
• Health professionals (dentists, doctors, specialists, pharmacists, etc…)
• Other professional services (accountants, lawyers, etc…)
• IT services (website, computer technicians, computer softwares, etc…)
•  

For how long will your data be stored?

For users that register onto our website (when registration is possible), we will also store personal data indicated in their personal profile. All users can view, modify, or delete their personal information stored at any time (exception made for their username). The website managers can also view or modify that same information for administration purposes.

What are your rights regarding your data?

You may ask to receive a file containing all personal data that we have collected about you, including those that you have given. You can also request the complete deletion of your personal data. This does not take into account the data stored for administrative, legal, medical or security reasons.

For all requests concerning your personal data, please contact :

Nom: Jamie Pépin-Meunier
jamie@urgencedentairedemontreal.com
Téléphone: 514-593-9229

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